delphi - OTRS + REST + TicketCreate -

i have difficulties implement rest service ticket creation otrs, integrate ticketget , ticketupdate services system, can't integrate ticketcreate service.

yml file:

--- debugger:   debugthreshold: debug   testmode: '0' description: used me frameworkversion: 4.0.8 provider:   operation:     ticketcreate:       description: ticketcreate       mappinginbound:         type: simple       mappingoutbound:         config:           keymapdefault:             mapto: ''             maptype: keep           valuemapdefault:             mapto: ''             maptype: keep         type: simple       type: ticket::ticketcreate     ticketget:       description: ticketget       mappinginbound:         type: simple       mappingoutbound:         type: simple       type: ticket::ticketget     ticketupdate:       description: ticketupdate       mappinginbound:         type: simple       mappingoutbound:         type: simple       type: ticket::ticketupdate   transport:     config:       keepalive: ''       maxlength: '20000000'       routeoperationmapping:         ticketcreate:           requestmethod:           - post           route: /ticketcreate         ticketget:           route: /ticketget/:ticketid         ticketupdate:           requestmethod:           - post           route: /ticketupdate/:ticketid     type: http::rest remotesystem: '' requester:   transport:     type: http::rest 

request:

{    "userlogin":"web.service",    "password":"********",    "ticket":{       "title":"title",       "queueid":"61",       "lockid":"2",       "typeid":"1",       "serviceid":"",       "slaid":"",       "stateid":"63",       "priorityid":"3",       "customeruser":"user@email.com.br"    },    "article":{       "articletypeid":"8",       "sendertypeid":"1",       "from":"user <user@email.com.br>",       "subject":"webservice proc linner teste",       "body":"teste webservice",       "contenttype":"text/plain",       "mimetype":"text/plain",       "charset":"utf8"    } } 

return:

{   "error":   {     "errorcode":"ticketcreate.invalidparameter",     "errormessage":"ticketcreate: article->contenttype invalid!"   } } 

what valid contenttype ?

can me?

ticket , article need objects @ same level. and, pointed out @tondrej, you're passing attributes not exist article. please find minimal data sample below:

{    "ticket" : {       "queue" : "raw",       "priority" : "3 normal",       "customeruser" : "max",       "title" : "rest create test",       "state" : "open",       "type" : "unclassified"    },    "article" : {       "contenttype" : "text/plain; charset=utf8",       "subject" : "rest create test",       "body" : "this test"    } }